Return policy
At AevixTime, we strive to provide a reliable and straightforward shopping experience for every customer. We craft well-designed classic timepieces with timeless styling, quality materials, and dependable movement. Our clear return policy is designed to let you shop with complete confidence.
14-Day Free Return Eligibility
- We offer free 14-day hassle-free returns for all orders worldwide.
- Items must be unused, unmarked, and in their original, like-new condition.
- All original boxes, packaging, and included accessories must be returned intact.
- Return requests must be submitted within 14 days of confirmed delivery.
Money Back Guarantee
- Full refunds are issued once the returned item is received and inspected.
- Refunds are processed within one week after inspection approval.
- All refunds are returned securely to the original payment method.
Non-Returnable Items & Conditions
- Items with visible damage, scratches, signs of wear, or water intrusion.
- Watches that have been disassembled, modified, or repaired by unauthorized parties.
- Items missing original packaging, tags, or included accessories.
Return Process
To start a return, please contact our customer support team to submit a request. We will provide clear return instructions and next steps. To avoid delays, do not return any item without prior approval.
After-Sales Support
Along with our return policy, all AevixTime timepieces are backed by a 2-Year International Manufacturer Warranty covering manufacturing and material defects under normal use. We maintain strict quality standards and reliable after-sales support to ensure lasting satisfaction with your timepiece.